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Virgin Media Pace Box Error Codes

My phone number (you really don't know???) is XXXX XXX XXX. The tests that were carried out saw the return path dropping out while there was power still at the stb. It looks like the link you clicked is broken. in total i was 4 days without TV. http://ndsman.net/virgin-media/virgin-media-tv-box-error-codes.php

It is very easy for techs and agents to get a jaded view of our services because all they deal with is faults. I am sure that I can sort your VOD issue out, and give you some explanation as to why it happened. Why is the program guide often wrong, and ALWAYS wrong in the case of, at least, BBC3? after 30 mins wait i finally got through to someone who i could have a conversation with and told her the problems and managed to get a repair man appointment for

Virgin made another appointment but showed up two hours early. FYI, early this morning, around 00:30, my box went mad for a few minutes - snatching away to channels I didn't even know existed and ignoring the remote. You're in red, and I'm in blue.

They arrange to replace the STB anyway, but fail to show up for the appointment. I'm still interested in why the program guide is always wrong for BBC3. Cheers James Clarke Team Manager Virgin Media Email: [email protected] 20/11/2007 Yes, I'll do that, and I've turned it on now. What pace model is it?

I wonder why... To get it back, you have to cycle the box and wait while it downloads. The STB Is replaced, introducing the follow NEW problems, whilst not fixing any existing problem: - Box and card have a new PIN which I was not informed about - had Nini's advice about rebooting the box was correct, but I hadn't read it before calling 151.

I was told to unplug the box, plug it back in - asked what the display said on the front of the box, and what the message on the tv screen I wrote back requesting a written response. If you have not had responses to enquiries in the past I can only apologise for that. Friday night, before going to bed I put the set-top box into standby.

The response time in February this year for emails was approx. 2 weeks which was not good, but from my experiences above we are getting to a place where we need https://nthellworld.co.uk/board/showthread.php?p=35342019 He also asked did I try the plug in another socket but as it is all connected together via a four way socket extension at the back and considering the TV no offer of refund, no explination and no apology. Please note that we are migrating our email addresses to a company wide address of "@virginmedia.co.uk".

But my experiences with your company to date, and with NTL before that, have been miserably vile. http://ndsman.net/virgin-media/virgin-media-v-box-error-codes.php Chats with two of your engineers and one of your Asian call centre staff confirmed that reliability is always an issue and that some national plan is underway to address it. h. Accents are not local though.

Initially we did not see the problems - perhaps because of the attenuator - but eventually we saw them all - missing channels and 1010 errors and VoD not working. A by product of this will mean improved bandwidth to STB's and so improvements to interactive services including VoD and the EPG. Techs only go to customers with faults. Source Sometimes a channel will lock up, stutter or drop out for no apparent reason.

Permalink JustMatt543 posts since 4 Jan 2003 12 May 2007 10:28pm Im still waiting for he graphics to change from the blue / yellow to the back and yellow Permalink DJ Press OK... Permalink Joe6,014 posts since 9 Oct 2005 13 May 2007 7:52am Reboot posted: DJ Dave posted: You got a pace box?

I appreciate that you personally find this tedious however as a company dealing with a vast number of enquiries it is the difference between receiving a one line email from a

Since then, VirginMedia have fixed NOTHING and have introduced SEVERAL NEW PROBLEMS WHICH YOU HAVE KNOWN ABOUT FOR THREE WEEKS. Guess we wont be needing that engineer after all and not facing a weekend without digital channels NightSurfer View Public Profile Find More Posts by NightSurfer Please sign in or He then told me if there is nothing wrong with the box and the engineer finds something wrong with the socket there be a 25 fine and he also said something Bottom line - AUGUST 24TH to DECEMBER 11TH.

James you and I are investing hugely in this. I will keep you updated with these answers when I get them. However I wince whenever I have to call them - I'd rather have a tooth out. have a peek here Secondly, a sale doesn't mean a satisfied customer.

i am literally thinking of moving so i can get another service provider or just have freeview. I invite our readers to give me their experiences and I'll include them in the article feedback section. Ask to speak to the manager usually gets you back to England. All rights reserved.

Green is good - red is bad, blue is neutral. After an incredibly painful journey to get to him I finally persuaded him that he COULD do something about the fact that Discovery Wings always came out of intermission 7 minutes http://www.digitalspy.co.uk/forums/s...d.php?t=713362 carnivalist View Public Profile Find More Posts by carnivalist 18-12-2007, 11:02 #17 drintoul Forum Member Join Date: Sep 2001 Location: Blackburn, Lancs Posts: 408 Quote: Originally Posted To be fair I've never had any problems with the BF's new virgin box.

Eileen Bullock. NO FIX WHATSOEVER. I wrote a complaint to you on November 30th and I wrote to you again today (11/12/2007), again, expressing frustration. Turing the box off and on at the remote will usually fix this.

Please do not phone me with your responses. here's the first VoD fault report on the new box. 17/11/2007 @ 14:29 119 Pressing red, I get the LOADING dialogue but it eventually goes away, and I'm still in 119. d. (c) is made worse because the up/down channel buttons on the remote are incredibly bad - you have to press very hard to get them to operate sometimes.